Refund & Cancellation Policy

This Policy explains refunds and cancellations for Blogent subscriptions, token packs and bonus tokens, operated by Blogent ("we", "us"). It forms part of our Terms.

1. What you are buying

Blogent is a digital service delivered instantly. A paid plan gives you a monthly allowance of tokens, and tokens are spent when you generate images, video, audio, captions or assembled reels. Every generation costs us money the moment it runs: we pay the underlying AI providers per generation.

Payments are processed by Paddle, which acts as the merchant of record for your purchase. Your receipt and your card statement will show Paddle. Paddle's own buyer terms apply in addition to this Policy.

2. Tokens are not money

• Tokens are internal usage units that unlock generation features. They are not currency, not a stored-value instrument and not a financial product.
• They have no cash value outside the Service, cannot be exchanged for money and cannot be transferred to another account.
• Monthly plan tokens are an allowance for that period. Unused plan tokens do not roll over unless we state otherwise for your plan.
• We may change how many tokens a feature costs going forward: for example when a provider changes its prices. Such changes never apply retroactively to generations you have already made.

3. Cancelling a subscription

• You can cancel at any time from Settings. Cancelling stops the next charge.
• Your plan stays active until the end of the period you already paid for. We do not cut access short.
• Cancelling is not a refund: the period you paid for is not refunded pro rata, because the allowance for it was already made available to you.

4. When we refund

We refund a payment in full if both are true:

• you ask within 14 days of that payment; and
• no tokens from that payment have been spent: that is, you have not generated anything with it.

This applies to plans, to annual plans and to token packs alike. We can see spend on our side, so there is nothing for you to prove.

Beyond those 14 days, or once any tokens from the payment have been spent, the payment is final. The reason is simple and we would rather say it plainly than hide it: the generation you ran has already been produced and already cost us money with the provider.

5. Charged in error, or the Service was down

If you were charged twice, charged after cancelling, or the Service was materially unavailable for a significant part of your paid period, write to us. These are not covered by the rule above: we look at them individually and fix what we got wrong.

6. Failed generations

If a generation fails on our side or on the provider's side, its tokens are returned to your balance automatically. You are not charged for our errors, and you do not need to ask.

7. Bonus and promotional tokens

• Welcome bonuses, referral bonuses and promotional packs are given free of charge. They have no cash value and are never refundable.
• They may expire, and we may limit which features they apply to. The terms are shown where the bonus is offered.
• Free bonuses are spent before paid tokens, so a bonus never quietly consumes something you paid for.

8. Automatic renewal

• Plans renew automatically at the price and interval shown at checkout, until you cancel.
• Annual plans renew once a year; monthly plans renew monthly. The renewal price is the plan price current at renewal, and we tell you in advance if it changes.
• You can cancel before the next billing date at any time, without giving a reason and without contacting support.

9. Consumer rights in the EU, EEA and UK

Consumers there normally have 14 days to withdraw from a distance contract. Because Blogent is delivered immediately, you are asked at checkout to agree to immediate access: and that agreement ends the withdrawal right once generation begins, as the law allows. Our rule in section 4 is deliberately at least as generous: within 14 days, if you have not generated anything, you get your money back. Nothing in this Policy limits rights you have under mandatory consumer law.

10. Chargebacks

If something is wrong with a charge, please write to us first: we answer quickly and a refund we agree on is faster than a dispute. Opening a chargeback instead freezes the conversation and costs us a dispute fee even when the charge was correct.

We may suspend or close an account that files a chargeback for a service that was delivered, and any unpaid referral commission connected to a disputed payment is cancelled (see the Affiliate Program Terms).

11. How to ask

Email hello@blogent.app from the address on your account and tell us which charge you mean. We aim to reply within 5 business days. Refunds go back to the original payment method through Paddle, normally within 5-10 business days after approval.

12. Changes

We may update this Policy. The version that applies to a payment is the one published at the time of that payment.